Privacy & contact
Medify’s care directory has no account system or third-party analytics SDK. Server-rendered search requests are used to return matching results and are not retained in a Medify query log. Autocomplete runs locally. Your search and filters appear in the page URL and may be retained in browser history or visible when you share a link.
Your shortlisted provider IDs, service choices and selected public offer IDs are saved in session storage for this browser tab. They survive a reload and normally disappear when the tab session ends; browser session restoration may retain them. Remove providers to clear the shortlist. Message text, contact details and diagnoses are not stored in the shortlist. Share comparison creates a link containing only public provider, service and selected offer IDs in its fragment; anyone with that link can see those choices. It excludes your search text and filters. The recipient chooses whether to replace their shortlist.
Opening WhatsApp, email, telephone or a provider website hands off to an external service with its own privacy practices. The prepared message is sent only when you send it there. Medify does not record whether you sent a message or booked a visit.
Booking requests
If you use Request a booking, Medify stores your name, WhatsApp number, the practice, the type of therapy, your preferred days and times and any note you add. We use them only to arrange that appointment: we send them to the practice you chose, and we message you on WhatsApp with their reply. We don’t ask for a diagnosis; please leave medical details out of the note.
Your name, number and note are deleted 30 days after the request is confirmed, cancelled or closed, or 60 days after you sent it if it is still open. We keep a record without those details (practice, therapy type, dates and whether it was confirmed) to count how many requests lead to appointments. The practice keeps its own records under its own privacy policy once it has your details.
To see, correct or delete your request, or to withdraw it, WhatsApp us back or email hello@medify.my with your reference.
Optional appointment dates and time preferences stay in page memory. Reload or change branch/care to clear them; returning with your browser’s Back button may restore a page. They are not saved to browser storage or sent to Medify. Opening a prepared WhatsApp or email link passes the request text to that external service, which may retain it or include it in browser history. Add personal details only in the provider’s channel. The provider confirms arrangements directly with you; Medify cannot receive or verify their reply.
Cloudflare hosts this directory and processes connection and request information to deliver and protect it. Medify’s application does not retain a search-query log and Worker request logging is disabled in our configuration. This does not mean Cloudflare has no infrastructure or security records; those are governed by its own processing and retention policies. Avoid including personal medical details in search or shared URLs. For privacy questions, contact Medify at hello@medify.my.
Optional usage counts are not active. Medify is not collecting search, provider-view, comparison-view or contact-action events.
Medify contact: hello@medify.my
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